Complaints

We take every complaint seriously. Your satisfaction is our priority and we are committed to resolving every issue fairly and promptly.

How to Submit a Complaint

You can raise a complaint through any of the following channels. Please include your order details so we can assist you quickly.

WhatsApp (Recommended)

Send us a message on WhatsApp with your order ID and the issue you faced. This is the fastest way to get a resolution.

+92 319 2990075

Email

Email us with your order ID, a description of the issue, and your expected resolution. We respond within 24 hours.

digitallifafaofficial@gmail.com

What to Include in Your Complaint

Your full name and contact number

Order ID or date of your order

The occasion type (Birthday, Farewell, etc.)

A clear description of the issue

Screenshots or evidence (if applicable)

Your expected resolution

Our Resolution Process

We are committed to resolving complaints within the following timeframes:

Step 1Within 2 hours

Acknowledgement

We acknowledge your complaint and assign it to the relevant team member.

Step 2Within 24 hours

Review

Our team reviews your complaint in detail and reaches out for any additional information.

Step 3Within 48 hours

Resolution

We offer a resolution — which may include a revision, partial refund, or re-delivery depending on the issue.

Step 4After resolution

Confirmation

We follow up to confirm you are satisfied with the resolution before closing the complaint.

We treat every customer with respect and fairness. No complaint goes unheard at Digital Lifafa. Our goal is your complete satisfaction — every time.

Submit a Complaint